FAQ
What is HZADC?
HZADC is a skincare and beauty brand focused on thoughtful, uncomplicated beauty routines. Our approach emphasizes comfort, hydration, smooth-looking texture, radiance, and products that integrate naturally into everyday life.
Who are HZADC products designed for?
HZADC products are intended for adults looking for skincare and beauty products that complement their individual routines. Our brand particularly focuses on the evolving beauty priorities commonly associated with mature skincare routines.
How do I choose the right HZADC product?
Start by identifying your primary skincare or beauty concern. Review the product description, ingredient information, directions for use, and any relevant precautions provided on the individual product page. If you have particularly sensitive skin, known allergies, a diagnosed skin condition, or another medical concern, consider consulting a qualified healthcare professional before introducing a new product.
Can I use several HZADC skincare products together?
Many skincare products can be incorporated into the same routine, but compatibility depends on their individual formulations and active ingredients. Always follow the directions provided with each product. When introducing multiple new products, consider adding them gradually rather than all at once.
Should I patch test skincare products?
Patch testing can be a sensible precaution when introducing a new cosmetic or skincare product, particularly if you have sensitive or reactive skin. Discontinue use if persistent irritation or an unexpected reaction occurs.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays.
How long will delivery to Europe or North America take?
Estimated delivery to Europe and North America is generally 7–14 business days after dispatch. Delivery times are estimates and may vary due to customs, carrier delays, weather, public holidays, remote locations, or other circumstances outside our reasonable control.
Will I receive tracking information?
Where tracking is available, tracking information will generally be sent to the email address associated with your order after the shipment has been dispatched.
Can I change or cancel my order?
Please contact support@hzadc.com as soon as possible. We will try to accommodate your request, but once an order has entered fulfillment or has shipped, we may no longer be able to modify or cancel it.
What if my order arrives damaged?
Contact us as soon as reasonably possible at support@hzadc.com. Please provide your order number and clear photographs of the item, packaging, and any visible damage so our team can review the issue.
Can cosmetics be returned after they have been opened?
For hygiene and safety reasons, opened, used, or unsealed cosmetics and skincare products generally cannot be returned unless they are defective, damaged, incorrect, or applicable law requires otherwise.
Where do I send a return?
Return warehouses vary by country or region. Please contact support@hzadc.com before sending any return. Our customer service team will provide the correct return warehouse address and instructions for your location.
How can I contact HZADC?
Email us at support@hzadc.com. You may also call us at +86 15760100137.