Last Updated: September 2, 2026

Thank you for shopping with HZADC. This Shipping & Delivery Policy explains our order processing times, shipping rates, estimated delivery times, tracking, and international delivery information for orders placed through hzadc.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Shipping transit time begins after your order has been dispatched. Selecting Express Shipping does not change the 1–3 business day order-processing period unless we expressly state otherwise.

Shipping Rates & Methods

Our current shipping options are listed below. All amounts are in U.S. dollars (USD). The shipping options and final charge available for your order will be displayed at checkout.

Free-shipping eligibility is determined by the eligible order value shown at checkout. Discounts, promotions, taxes, or other adjustments may affect the amount used to determine shipping eligibility. The checkout page will show the final shipping options and charges before you place your order.

Estimated Delivery Time

For orders shipped to Europe and North America using Standard Shipping or Free Standard Shipping, the estimated delivery time is generally 7–14 business days after dispatch.

Express Shipping is available for a flat fee of $9.99 where offered. Because delivery speed can vary by destination and carrier service, the applicable Express Shipping delivery estimate will be shown at checkout or in your shipping confirmation where available.

Delivery timeframes are estimates and are not guaranteed delivery dates. Actual delivery may be affected by customs clearance, carrier operations, weather, public holidays, remote-area delivery, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Destinations

Available shipping destinations and shipping methods are displayed during checkout. Certain products or shipping services may not be available in every country or region.

Tracking

Where tracking is available, tracking information will normally be sent to the email address associated with your order after dispatch. Please allow some time for tracking information to become active after the carrier receives the parcel.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient. Customs procedures may also cause additional delivery delays.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Please review your delivery address carefully before submitting your order.

If you notice an error after placing your order, contact support@hzadc.com as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once fulfillment has begun or the order has been dispatched.

Delayed or Lost Shipments

If tracking shows an unusual delay or you believe your shipment may be lost, contact support@hzadc.com with your order number. We may ask you to confirm your delivery information and cooperate with a carrier investigation.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

· the delivery address and any safe-place location;

· household members;

· reception, front desk, mailroom, or parcel locker;

· neighbors where appropriate; and

· any delivery notice or proof of delivery provided by the carrier.

If you still cannot locate the parcel, contact our customer service team at support@hzadc.com for assistance.

Contact Us

For questions about shipping or delivery, contact us at support@hzadc.com and include your order number whenever possible.