We want you to feel confident when shopping with HZADC. Because skincare and cosmetic products are personal-use items, hygiene and safety restrictions may apply to returns.

Return Period

Unless otherwise required by applicable law, eligible products may be returned within 30 days of delivery.

To qualify for a standard return, products should generally be:

· unused;

· unopened;

· in their original condition;

· in their original packaging; and

· accompanied by valid proof of purchase.

Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept returns of:

· opened cosmetics;

· used skincare products;

· products with broken or removed hygiene seals;

· products that have been materially altered after delivery; or

· products clearly identified as final sale or non-returnable before purchase.

This does not affect your rights where a product is defective, damaged, incorrect, or where applicable law provides otherwise.

How to Start a Return

Before returning any product, you must contact our customer service team at support@hzadc.com.

Please include:

· your order number;

· the item you wish to return;

· the reason for the return; and

· photographs where the item is damaged, defective, or incorrect.

Return Address

Please do not send a return to any address shown on our website without first contacting us.

HZADC uses different return warehouses depending on the customer’s country or region.

After your return request has been reviewed, our customer service team will provide you with the correct return warehouse address and return instructions for your location.

Returns sent without authorization or sent to an incorrect warehouse may be delayed, refused, or may not be eligible for processing.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If you receive a product that is damaged, defective, or different from what you ordered, contact support@hzadc.com as soon as reasonably possible.

Please provide your order number and clear photographs of the product, the packaging, and the visible issue. After reviewing the information, we will provide an appropriate resolution in accordance with applicable law.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome of your refund request. If approved, the refund will normally be issued to your original payment method.

Your bank, credit-card provider, or payment processor may require additional time to post the refund to your account.

Return Shipping Costs

Where the return is due to a change of mind, incorrect product selection, or another customer-related reason, return shipping costs may be the customer’s responsibility.

If we confirm that the product was defective, damaged upon arrival, or incorrectly supplied, we will provide an appropriate resolution.

Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges may be non-refundable where the return is not caused by an error on our part.

Exchanges

Direct exchanges may not always be available because product availability can change. Where an exchange cannot be processed, customers may be asked to return the eligible item and place a new order.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any mandatory rights available to consumers under applicable law.